Welcome to www.pureliferaw.com. This website ("Site") is owned and operated by Pure Life Raw ("PLR") in Newbury Park, CA and its third-party licensors and its affiliates ("PLR").
If you choose to use Pure Life Raw's website, then you are agreeing to the following terms.
terms of sale
We hope that you and your companion animal are happy with your Pure Life Raw products. However, if for any reason you are dissatisfied, please contact us to discuss how we may help resolve any issues you may.
All sales are final. All perishable (fresh or frozen) food products are non-returnable. You, the buyer, assume all risks associated with the use of these goods, whether used alone or in combination with other products. It is expressly understood that Pure Life Raw and its respective employees, service providers, and suppliers not responsible and will not be held liable for damages and/or injury caused by the use of any of these products and that our liability ceases with the vigilant delivery of these products to the location provided with your order.
Feeding your companion animal a fresh food diet is your choice and done at your own risk as a pet owner. The information provided on this site is not to be used to diagnose, give treatment, or replace your veterinarian’s advice.
Our products offered for sale on this web site carry no guarantees. We recommend that you handle fresh meat for animal companions the same way you would handle raw meat for yourself. Our products are not intended to be cooked. Pure Life Raw recommends washing your hands, along with bowls and other utensils used thoroughly with soap and warm water after feeding.
All perishable (fresh or frozen) food products are non-returnable.
You, the buyer, agree to assume all risks associated with the use of these goods, whether used alone or in combination with other products. It is expressly understood that Pure Life Raw and its respective employees, service providers, and suppliers not responsible and will not be held liable for damages and/or injury caused by the use of any of these products and that our liability ceases with the vigilant delivery of these products to the location provided with your order.
Pure Life Raw products are intended for canine and feline consumption only.
It is possible that Pure Life Raw may include links to other websites in order to provide you additional information, however, these websites are not controlled or monitored by Pure Life Raw, therefore Pure Life Raw does not guarantee these sites in any way. We encourage you to read the policies of every website you visit.
cancellation and order change policy
We have zero commitments. A customer may cancel an order provided the cancellation is received via email to [email protected] at least 14 days prior to the scheduled shipping date. A customer may change an order provided the change request is received at least 14 days prior to the scheduled shipment date. Cancel directly within your account or via our customer service text or chat.
It is our goal to have absolute customer satisfaction, however, due to the perishable nature of the product, Pure Life Raw does not allow any refunds or exchanges once an item is purchased and shipped. Cancellations or changes to an order are allowed up to 14 days before shipping date. Cancellations made after purchases are completed are subject to a 4.9% + .30 third-party processing fee.
If you receive your order, and your pet will not eat the product, please don't hesitate to contact Pure Life Raw for tips on how to feed or ways to donate to other raw-fed animals in your local community.
Please review our Privacy Statement, which also governs your visit to the Site, to understand our practices.
We collect your name, postal address, email address, phone number, username, password, demographic information (such as your gender and occupation) as well as other information you directly give us on our Site.
How we use your information:
- We use your personal information to respond to comments and questions and provide customer service.
- We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
- We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
- We use your personal information to provide and deliver products and services customers request.
You may opt out of our marketing emails, however, you will still receive non-marketing emails, which include emails about your accounts and our business dealings with you.
Pure Life Raw uses Stripe for payment processing, a secure PCI-compliant platform.
Notice: If you sign up for a subscription that includes a discounted subscription, unless you have cancelled your subscription prior to the expiration of the discounted subscription term, Pure Life Raw will, automatically charge you the subscription fee upon the expiration of the discount subscription period. Discounted subscriptions will be charged at the regular price after your discounted subscription period.