Frequently Asked Questions
Food & Ingredients:
Pure Life Raw includes muscle meat, raw meaty bones, liver, and one other secreting organ(kidney or spleen). That’s it! With the variety of protein sources that pure life raw includes in your plan, supplements are not necessary for an overall healthy pet. However, it’s important you talk to your holistic veterinarian to find out if any supplements could compliment the Pure Life Raw diet based on your pet’s unique situation. A supplement to consider would be omega-3 rich Krill oil, or for transitioning pet’s, a digestive enzyme. See more info on what’s included here.
When switching your pet over to a more species appropriate raw diet, your pet will start detoxification from their previous diet. Most pet’s thrive and see immediate improvement with the switch to raw. Some dogs may have worsening of their symptoms before it gets better as their body expels the built up toxins. The most important thing is to stay consistent, and possibly consider a digestive enzyme or natural detox remedy to help the process along.
Raw Meaty Bones are soft pliable bones that your pet can crunch, tear and eat as part of their daily meals. Providing calcium, phosphorus, amino acids, protein, essential fatty acids, fiber, enzymes, antioxidants, minerals and vitamins. Some examples include: Chicken necks, Chicken feet, Pork riblets, and Duck wing.
If necessary, you can hand-feed RMB’s using a paper towel to encourage slower eating. It is perfectly safe and healthy for your pet to enjoy appropriately sized, non-weight bearing bones. In fact, feeding RMB’s provides jaw exercise, mental stimulation, and natural teeth cleaning. For teething puppies specifically, RMB’s are a great alternative to furniture and shoes!
Unless your pet has an underlying condition that prevents them from being able to chew bones (missing/fractured teeth, gulper feeding style), whole raw meaty bones are a great option for them.
Ground in bones will be served mixed into the patty for dogs/cats who are missing a lot of teeth, or for those who don’t have time to supervise their pet’s meals.
We follow the Prey Model Diet, and therefore believe in only feeding dogs and cats what they are designed to eat in the wild. Our pets are not biologically designed to digest vegetables, starches, or grains and for this reason we leave these fillers OUT of our products.
Ordering & Delivery
- Essentials plans start at $118.53 for 4 weeks worth of food.
- Indulgence plans start at $159.00 for 4 weeks worth of food.
- Prices increase with pet size/breed, and multiple preferences.
The best way to get accurate pricing for your pet is to fill out their profile and review the options that fit their preferences, here.
There is about a 14 business day turnaround time for all orders. If you sign up for a subscription, your subsequent orders will come just in time before you run out of food!
Order's placed by 4 pm on Fridays will be added to production that Monday.
Orders placed Friday night-Sunday night will be added to production the following Monday.
You’ll be charged at the intervals you chose at sign up.
Ex. If you signed up for a bi-weekly plan, you’ll be charged 2 weeks from your original purchase date. There is still a 14 day production time, so the date you are charged is not the date your order will ship.
Please email us as soon as you can with your order number & updated information. [email protected]
We suggest using a cooler with ice packs and possibly dry ice depending on temperatures and length of travel(consider re-using your box from shipment!). You can also update your shipping address if you’d like us to mail your pet’s food elsewhere.
No. We do not require a signature for deliveries, your order will be left at the specified address & will be just fine until you get it into the freezer.
Yes! In your account you can pause your subscription. When you’re ready to renew, just click renew now. (keep in mind the 14 day turnaround time)
It’s best for new orders to be placed at least 2 weeks in advance from when you need your pet food.
1-3 days depending on your location.
Feeding & Storing
You should be able to switch your pet cold turkey. It might be best to stick with one protein at a time if allergies are a concern. Ex. Finish all turkey packets first, then pork, then beef, etc.
Up to 3 days in the refrigerator. It is safe to refreeze and thaw as needed!
There are some tricks to getting picky eaters to try their new healthy food including: adding freeze dried treats on top of their food, serving fully thawed or partially frozen, and trying a different protein. There is a full list of tips and tricks included in your welcome packet at signup!
If your pet doesn’t agree with a specific protein, we can absolutely exclude it from your order and substitute with another protein in your chosen plan.
Due to the nature of our product, we do not accept returns.
Yes! But, we do not recommend letting the food stay thawed for more than 3 days.
With a raw diet, your pet receives most of their water through their moisture rich food. Hence the lack of water drinking. Totally normal.
Many dogs tend to Woof down their food without chewing, this gulping can be a result of eating kibble for so many years. This can be pretty alarming for first time raw feeders.
Some of the best ways to mitigate this are: to offer larger RMB’s, and/or hand feed RMB’s. This encourages the dog to chew. Some pups may swallow their food and regurgitate it back up. This is just a natural body reaction telling them to slow down!
Yes! The absence of bulk/filler ingredients in their food allows them to absorb all the nutrients they need, and thus less waste will be created. Yay to smaller, less-frequent, less-stinky poops!
NO! Please use the refrigerator or cold, running water.
NO. Pure Life Raw is intended to be fed raw. Specifically, the bones can splinter and harden when they are cooked. Only serve the food raw.